This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

AMERICAN CARVED CRYSTAL is a web site of R. M. Yates Company, Inc.

Our postal address is:

4452 Warner Road - Cleveland, Ohio 44105

Our email address is: customerservice@americancarvedcrystal.com or you can reach us by telephone at (216) 441-0900, (216) 272-3981 or Fax (216) 441-5608

Whether you enjoy shopping with American Carved Crystal online or at our showroom in Cleveland, we're committed to your personal security and privacy.

PRIVACY

For each visitor to our web pages, our web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address. We collect the domain name and e-mail address (where possible) of visitors to our web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number and payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our web pages, used to notify consumers about updates to our web site, or used by us to contact consumers for marketing purposes. We do not make email addresses available to any other organizations for commercial purposes. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us, when necessary, with questions or information regarding orders they have placed on-line.

We use cookies to store visitor preferences, record session information, such as items that consumers add to their shopping cart and record past activity at our sites in order to provide better service when visitors return to one of our sites.

If you supply us with your postal or email address on-line you may receive periodic mailings or e-mailings from us with information on sale items or new products and services. You may opt out of this by contacting us at one of the options listed above.

This website is intended for use by adults only (18+ years).

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information or transaction information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at one of the above telephone numbers, faxing us at the above fax number or writing to us at the above address.

SECURITY

Ordering from our site is as secure as ordering via a catalog or using your credit card at your favorite restaurant. We use SSL (Secure Socket Layering) 128 bit encryption to protect your information as it travels over the internet. SSL encrypts the information you send over the Internet so only American Carved Crystal can decode it.

Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.